Privacy Policy

Last Updated: July 29, 2025

Introduction

Welcome to ProblemTotem ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://problemtotem.com and use our app that helps people investigate problems, pain points and market gaps.

Information We Collect

Personal Information

We may collect the following personal information:

  • Name
  • Email address
  • Payment information (processed securely through third-party payment processors)

Non-Personal Information

We automatically collect certain non-personal information through:

  • Web cookies and similar tracking technologies
  • Usage data and analytics

How We Use Your Information

We use the information we collect for:

  • Order processing and service delivery
  • Communication regarding your account and services
  • Improving our website and services
  • Legal compliance

Data Sharing

We do not sell, trade, or share your personal information with third parties, except:

  • With service providers who assist in our operations (under strict confidentiality agreements)
  • When required by law or to protect our rights
  • With your explicit consent

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Withdraw consent for data processing

Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we will notify you by email and update the "Last Updated" date at the top of this policy.

Contact Information

If you have any questions about this Privacy Policy, please contact us at:

Tugulab Ltd.

Email: claudio@problemtotem.com

Location: United Kingdom

Cookies Policy

We use cookies to enhance your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

By using ProblemTotem, you consent to this Privacy Policy.